jamuwinPrivacy Policy

This page describes what we collect when you use jamuwin and how we keep that data protected. We take your privacy seriously and operate under standard data-protection practices. We do not sell your personal information to third parties, and we encrypt all sensitive data during transmission and storage.

When you open an account on jamuwin, we collect information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. Our data practices comply with applicable regulations in the jurisdictions where we operate. If you have questions about how we handle your data, our support team is available during business hours to provide clarification.

The following sections outline what data we collect, how we use it, who may access it, and what rights you have regarding your personal information on our platform.

What we collect on jamuwin

We collect data in three categories. Identity information includes your name, date of birth, national ID number or passport, email address, and phone number. We request this during account opening for KYC (know-your-customer) verification. Financial information includes your bank account numbers, wallet provider details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), payment card information (if you use bank virtual accounts via mobile banking, local payment, online payment, e-wallet), and transaction history. Behavioral data includes your session logs, game selections, tournament participation, and device information (operating system, browser type, IP address).

We do not knowingly collect health information, biometric data (except as required by some jurisdictions' KYC processes), or data from children. If you believe we hold data about a minor, contact us immediately through our support channel.

Identity data

Name, date of birth, ID number, email, phone—collected during registration and used for account verification and support.

Financial data

Payment method details, transaction records, account balances—used to process deposits, withdrawals, and maintain audit trails.

Behavioral data

Login times, game selections, session duration—used to detect fraud, improve service performance, and personalise your experience.

Device data

IP address, browser fingerprint, operating system—used for security logging and fraud detection.

How we use your data

We use your data to: process deposits and withdrawals, verify your identity during KYC, respond to your support requests, detect and prevent fraud, comply with legal obligations, and personalise your experience (e.g., recommending games based on your past selections). We do not use your data for marketing unless you explicitly opt in. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang may access your account information when you contact us—this is standard practice for resolving disputes or answering account questions.

During holiday periods like Idul Fitri, Idul Adha, Imlek, and Nyepi, our processing timelines may shift due to reduced staffing. We maintain data security protocols throughout these periods and do not delay handling sensitive requests.

Third parties and data processors

We share your data only when necessary to provide our service. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to complete transactions. Regulatory authorities may request data to investigate fraud or enforce applicable law; we comply with lawful requests but do not volunteer information. We do not sell or lease your data to marketing companies or data brokers.

Our servers and backup systems may be located outside your jurisdiction. By using jamuwin, you consent to your data being processed in these locations. We apply the same security standards globally regardless of server location.

Data retention and deletion

We retain transaction records for seven years to comply with financial recordkeeping regulations. Account details (name, email, payment methods) remain on file as long as your account is active. If you request account closure, we delete personal data within 30 days unless law requires longer retention. We retain anonymised, aggregated data indefinitely for service improvement and analytics.

You can request a copy of your data at any time. Our support team provides downloads in standard formats during business hours. We do not charge for data access requests, but may decline requests that are vexatious or repetitive.

Your rights on jamuwin

You have the right to: access, correct, or delete your personal data (subject to legal restrictions); object to certain processing; request data portability; and withdraw consent for optional processing (e.g., marketing emails). To exercise these rights, contact our support team. We respond to requests within standard timescales and do not discriminate against users who assert their privacy rights.

Security and incident response

We encrypt all data in transit using TLS/SSL and apply industry-standard encryption at rest. Access to your account data is restricted to authorised staff. If we detect a data breach, we notify affected users and relevant authorities within required timeframes. We do not guarantee perfect security, but we maintain practices that protect your information from unauthorised access.

This privacy policy may be updated periodically. We notify users of material changes via email or platform notification. Continued use of jamuwin constitutes acceptance of the updated policy. If you disagree with changes, you may request account closure and a return of your balance. Questions about this policy should be directed to our support team during business hours.